What is the difference between FREE, INDIVIDUAL, TEAM, and ENTERPRISE subscription?

Our FREE plan is suitable for single users who do not need to scan a large number of playbooks, as the number of scans is limited to 100 per month, and who do not need additional features such as analytics and reporting. All the checks are included, but no CI/CD integrations or support are available. This plan will be free forever.

Our INDIVIDUAL plan is suitable for professionals who scan a lot of playbooks, but do not work in teams and prefer to store all data locally. You can run an unlimited number of scans with the Spotter CLI tool, but cannot use Spotter in your CD /CI workflows via GitHub, GitLab, or VS Code integrations. This plan also does not include access to the Spotter app, which allows users to track scan results, collaborate with others, and scan public Git repositories, but does provide basic email support.

Our TEAM plan is designed for professional teams who need to work collaboratively on their automation goals. It is offered as an on-premises or managed service and guarantees the highest level of privacy and security. It also offers GitHub, GitLab, and VS Code integrations, as well as full access to the Steampunk Spotter app, which allows you to collaborate and track the results of your scans. This plan includes standard support, which means our experts are available during our business hours (9am-5pm CET) via email, phone, or chat.

Our ENTERPRISE plan is our top-tier offering specifically designed to help enterprises optimize, accelerate and scale automation while increasing security and trustworthiness. It includes multiple enterprise-only features, consulting, and premium support available 24/7 via phone, chat, and web.

What is Spotter app?

The Steampunk Spotter app is a platform where you can track the results of all your scans, collaborate with your team, and scan public Git repositories.

Track progress
Whether you scan your Ansible content via the Spotter CLI tool, the Spotter app, or integrations (GitHub, GitLab, Visual Studio Code), you can track the results of all your scans in the Spotter app. The app provides an intuitive dashboard where you can track the history of your scans, the frequency of failed playbook executions, the most common errors, and your progress over time.

Collaborate
The Spotter app also allows you to collaborate with your team by inviting users to become part of your organization and create a shared workspace where you can all track progress on common projects and work together across projects. And vice versa, others can invite you to become part of their organization, so you can be part of as many organizations as your heart desires. Don't worry, we also offer the option to decline invitations if things get out of hand ;)

Scan public Git repositories
The Spotter app offers another advantage: you can use it to check the quality of public Git repositories by simply creating a new project and importing your code from the Git repository by pasting the URL into the form.

Learn more about the Spotter app here.

What happens when I reach the limit of scans in the FREE plan?

When you get close to reaching the limit of 100 scans per month, you will receive a reminder email. When the limit is reached, you will have to wait until the next month for the limit to be reset or upgrade your subscription allowing you to adjust your plan according to your needs.

What happens when my free trial ends?

When your trial period ends, we will send you a reminder email. If you do not choose to upgrade, you will be automatically switched to our Free plan. You can continue to use Spotter as CLI tool, but you will no longer have access to the full Spotter app and integrations. You can upgrade your plan at any time in the Spotter app by clicking the Upgrade plan button.

What happens to my data when my free trial ends?

If you decide not to continue with the chosen plan, but to continue using the Free plan, the data you collected during the free trial period will be preserved. This means that if you upgrade to the Team or Enterprise plan, you will be able to view the history and analysis of all scans performed during the trial period in the Spotter app.

Which third party apps can I use with Spotter?

Depending on your plan, you can use Steampunk Spotter with GitHub, GitLab, and Visual Studio Code, which means you can check the quality of playbooks directly in the CI/CD system of your choice. We are working on adding more integrations in the future, so stay tuned for the next releases.

Do you offer support if I need help?

The level of support we offer depends on the plan you choose.

Our FREE plan does not include support.

The INDIVIDUAL plan includes basic support, which means that you can reach our experts via email during our business hours (9am-5pm CET) and we will get back to you within 5 business days.

The TEAM plan includes standard support, i.e. you can reach our experts are available to help you during our business hours, and we will get back to you within 1 business day.

Our ENTERPRISE plan offers premium support, which means that our experts are available to you 24/7 via email, phone or chat, and you will hear from us within 1 hour.

What’s the difference between basic, standard and premium support?

Basic support: Our experts are available to help you during business hours* exclusively by e-mail. Response time: Within 5 business days.

Standard support: Our experts are available during business hours via email, phone or chat. Response time: Within 1 business day.

Premium support: Our experts are available 24/7 outside business hours via email, phone or chat. Response time: within 1 hour.

*Our business hours are from 9am to 5pm Central European Time (CET).

Can I book a personal demo?

Of course, our experts will be happy to show you what is possible with Steampunk Spotter. Reach out to schedule a meeting.

How can I manage my subscription?

You can upgrade or manage your subscription in the Spotter app by clicking the Upgrade plan button. If you would like to upgrade to the ENTERPRISE plan, contact us to receive a customized quote that meets your specific needs.

What payment methods are accepted?

Currently, we offer you the option to pay by invoice, which you will receive by email when you sign up for your chosen plan. We plan to offer other payment options in the future.

How do I receive an invoice?

Once you have signed up for the plan of your choice and provided the required information, you will receive an invoice via email within two business days of purchase. Once we receive your payment, we will send you an email to inform you that you can use Spotter with the plan you have chosen.